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  • 21
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Description

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With the combined power of text, audio, and video, you can give better demos, educate new users, and resolve issues faster, right from the Freshchat Inbox. Switching back to the old Freshdesk will not be possible. After allowing the audio connection the user needs to switch back to the tab with which they need help.

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You can request either a View only or View and Control session. Trade your Live Chat software for modern messaging. If your customer clicks Allow, they will see another prompt to allow or deny microphone access for audio-chat during the co-browsing session.

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Mobile apps. Click on the Co-browse icon below the reply text box. You and your users can also end the session at any time by clicking the End Session icon.

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For example, a user might need your help with setting up a feature or troubleshooting an issue. This feature is currently not available on Freshdesk Mint.

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To load your business's during a co-browsing session, Freshchat will need to download your CSS. So make sure that you have allowed cobrowsing. What does full access to Dashboard mean? Some important points to note To load your business's during a co-browsing session, Freshchat will need to download your CSS. Can you please tell us how we can improve this article? Your customers can take back control at any point in time.

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Freshchat prompts your customer to Allow or Deny your session request. Sometimes your support and sales teams might need more than just messaging to help customers.

Best co-browsing software solution for websites & mobile apps

You can choose from one of the following options for the audio call. This feature is not available on the old Freshdesk. They might require audio and even screen sharing capability. Terms of service privacy policy Sitemap. If your customer accepts the audio-chat request, a new tab opens on their end for the audio connection which must be kept open until the co-browsing session ends.

How to initiate a Co-browsing session Click on the Co-browse icon below the reply text box. To read about this feature on Freshdesk Mintrefer to this article instead.

When to chat

Disable audio calls - Team members can only initiate a screen sharing session. After you end the co-browsing session, you will get a prompt to add a private note about the session to have context later, in case you reopen the conversation or reas it to some other agent.

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Support on-screen in real time with Co-browsing. They can end or mute a call at any time without affecting the session.

Help your customers instantly with a cobrowsing software

If you are using the version of Freshdeskrefer to this article instead. Connect with us. The audio connection will be lost if your customer closes this tab.

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Did you find it helpful? Freshchat does not track and store any private information your customer might have on the site being co-browsed. Why does an agent want to view and control my screen?

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At any point, you can request control or give back control to the user. Yes No. Solution home Freshchat Features Productivity.

We will be replacing the older version of Freshdesk with the new Mint experience on January 31, All your data and configurations will remain intact. Automatically start an audio call: The audio call will start automatically when an agent initiates a Co-Browsing session.

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Click to call: Agents can click to start an audio call. So make sure to let them know about this. On which plans are the Freddy Answers and Custom Flows available. How do I as chats automatically without using IntelliAs?

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