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They will still be able to answer all of your questions about the great gear we offer at the times listed below. Chatting with one of our Customer Service Representatives is the fastest way to get your answers to almost anything. Monday - Friday: am - pm Saturday: am - pm Sunday: am - pm. You can reach us at Canadian and Overseas customers can call us at


It may have been a website glitch that allowed both codes to chat, but as a buyer what I saw was what Moosejaw believed I would receive when I clicked to submit my payment. I would post transcripts of the live chat, but not even your live chat system gives me transcripts as promised when I had the options to send them to my clicked. The items have shipped and I reviewed my order. Customer Complaints. Business Clothing. Few days later 5X rewards removed and the worse deal was applied. Thus I contacted Live Chat Heather and phone. BBB remains operational and focused on serving our business community.

BBB Business Profiles generally cover a three-year reporting period. Contact Information.

Contact moosejaw customer service

Just my experience with an online order from a promotional link. BBB reports on known marketplace practices. I was like sweet! I proceeded to purchase the order. Then CSR Ian told me the promo and price match can be done 2 days later Everything Ian did is in done again by some team le and Cassandra.

Both Live chat and Phone representative straight up said they cannot swap the promos on the order. Tried to compare another promo for gift cards. When considering complaint information, please take into the company's size and volume of moosejaw, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints.

Moosejaw employee reviews for customer service representative

You click on a link and the code was automatically added to your cart. Read HQ Complaints. To my surprise both codes worked! This is rediculous I have never felt so scammed and taken advantage of. Customer Reviews. I reviewed my cart thoroughly, and because of what I saw on the website.

File a Complaint. Start a Review. BBB is here to help. So I decided to throw in a climbing rope and a few packs of quick draws into the cart. Status: Unanswered. What do you think? Unfortunately this browser is not supported. Business Profile.

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Read reviews. Purchased based on the information on screen. Reasons for BBB Rating.

Moosejaw customer service

Website glitched and showed both active. Customer Reviews 1 Customer Reviews. Thus they both gave me a stern we can't help at all.

Wished I screenshot this so people didn't think i made stuff up. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles are subject to change at any time. This is a multi-location business. Need to file a complaint? On Wednesday night. Need to find a different location? Business Details.

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Share your review. BBB Business Profiles may not be reproduced for sales or promotional purposes. I am so completely disappointed with this company.

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Customer service Live Chat and Phone with their supervisors will not help. That and maybe honor your promotions even if your systems don't allow it. Phone s Other Phone. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer Complaints 1 Customer Complaints.

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I can't return the items because they are "load bearing" equipment. And there's that.

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. Obviously I was a bit frustrated as I only placed the purchase based on what the cart showed me. As a matter of policy, BBB does not endorse any product, service or business. I thought Moosejaw was a reputable and trustworthy company I was very wrong.

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